AI governance
All industries
AI CONSULTING FOR HEALTHCARE
AI for the paperwork, not the patient encounter.
For clinics, specialty practices and allied-health groups (30–300 staff): the AI value lands in the paperwork pile — prior auth, intake, coding queries, after-visit summaries — not in clinical decision-making during the patient encounter. We deploy Microsoft AI in a HIPAA-aligned posture with a Business Associate Agreement in place.
Where it shows up first
Three signals AI is the right call for your healthcare firm right now.
Prior authorisation eats clinical-admin hours.
Each prior-auth request takes 15-40 minutes of staff time. A document-extraction + form-fill agent cuts that to 3-5 minutes, freeing your billing team for the cases that actually need human judgement.
Patient intake forms are still on clipboards.
Intake data gets re-keyed into the EHR by front-desk staff. AI Builder forms-processing reads scanned intake packets and pre-populates the chart — clinician confirms instead of types.
After-visit summaries are generic templates.
Clinicians don’t have time to personalise AVS notes; patients get a boilerplate they don’t read. Copilot drafts a personalised summary from the encounter note in 20 seconds, clinician edits + sends.
What we ship
Four patterns that move the needle in healthcare.
#1
Prior-authorisation drafting agent
Extracts clinical details from the chart, populates the payer’s prior-auth form, drafts the supporting narrative. Clinician or billing lead reviews + submits. Cuts prior-auth time 75-85%.
AI Builder + Copilot Studio
#2
Patient intake & history reconciliation
Scanned intake packets parsed; structured data written to EHR via integration layer. Front-desk confirms instead of types. Reduces intake error rate ~40%.
Azure AI Document Intelligence
#3
Coding-question agent for billing team
Copilot Studio agent grounded in your coding manuals, payer policies and past adjudications. Billers ask in plain English, get cited answers. Cuts “quick coding question” Slack pings 50%+.
Copilot Studio + SharePoint
#4
Personalised after-visit summaries
Copilot drafts a patient-friendly AVS from the clinician’s encounter note. Reading-level adjusted; jargon translated; medication instructions clarified. Clinician reviews + signs.
Microsoft 365 Copilot
The governance posture
Healthcare engagements run on Microsoft’s HIPAA-covered services with a signed Business Associate Agreement (BAA) in place — Microsoft 365 Copilot, Azure OpenAI, AI Builder are all in scope. We do not use any tool outside the BAA boundary for PHI. We explicitly do not build clinical-decision-support that would attract FDA SaMD scrutiny; everything we deploy is administrative or clinician-assist with the clinician as the decision-maker.
The stack, vertical-specific
The four Microsoft tiles that light up first in healthcare.
The same six-tile Microsoft AI stack runs everywhere, but the order in which the tiles pay back differs by vertical. Here’s the order we ship for healthcare firms.
AI Builder
Forms-processing for intake + prior-auth
Reads scanned intake packets, insurance cards and payer prior-auth forms. Structured output written to the EHR via Power Automate. All inside the BAA scope. Front-desk confirms instead of types.
Azure AI Document Intelligence
Clinical document parsing
Operative reports, lab packets, referring-provider documents — extracted into structured fields the EHR can consume. Reduces intake error rate ~40% on the volumes we measure.
Microsoft 365 Copilot
After-visit summaries + admin drafting
Drafts patient-friendly AVS notes from the clinician’s encounter; reading-level adjusted, jargon translated, medication instructions clarified. Clinician edits + signs. Saves 4–6 minutes per encounter.
Copilot Studio
Coding-question + policy agent
Grounded in your coding manuals, payer policies and past adjudications under the BAA. Billers ask in plain English, get cited answers. Cuts “quick coding question” pings 50%+; agent never enters codes itself.
Writing for healthcare leaders
Three pieces of our published thinking on healthcare.
Microsoft AI
The 6-Tile Microsoft AI Stack Every SMB Owns
ReadAI Strategy
5 Questions That Disqualify an AI Use Case Fast
ReadWhere this leads next
Two more paths if you want to go deeper on healthcare.
AI Training for Healthcare
Compliance-fit AI training, not generic courseware.
Every lane here lands inside the regulatory frame that already governs your team. We open with the controls, we close with the audit trail.
HIPAAGDPR
Top training services for healthcare
consulting
Copilot ROI Rescue
Recover the ROI on a stalled Microsoft Copilot rollout: usage telemetry audit, top-five high-value workflows, 90-day adoption plan with named owners.
sku
AI Governance Readiness Sprint
Stand up a defensible AI governance posture in three weeks: risk register, policy stack, audit log, board-ready briefing.
download
AI Fluency in 30 Days
Free, email-gated, industry-forked 30-day course. Master variant + HR / FP&A / Legal / Sales / Ops / Technology / Healthcare forks.
Regulatory references we anchor to
Common questions
What firms in healthcare usually ask first.
Is Microsoft 365 Copilot HIPAA-eligible?
Yes, when you have a signed BAA with Microsoft, which is included in standard Microsoft 365 enterprise agreements. Copilot inherits the BAA scope. We verify your specific licence covers it during the assessment.
Will AI ever make clinical decisions in your designs?
No. Everything we deploy is administrative (intake, billing, scheduling, coding queries) or clinician-assist (drafting AVS, summarising the chart) with the clinician as the decision-maker. We explicitly avoid building anything that would require FDA SaMD registration.
How do you handle EHR integration?
Read-only via FHIR APIs where the EHR exposes them (Epic, Cerner / Oracle Health, athenahealth, eClinicalWorks all do). Write-back via the same APIs or Power Automate where allowed. For EHRs without modern APIs, we work with screen-scrape orchestration as a documented compromise.
What about state-level privacy rules (e.g. California, Texas)?
Covered in the governance pack. State AGs are getting active on AI-in-healthcare; we keep up with the published guidance and reflect it in the deployment policy.
Ready to map this to your healthcare firm specifically?
Eight minutes, no obligation. The free AI Readiness Assessment is calibrated for healthcare workflows and surfaces the highest-value pattern from this page for your specific situation.