AI governance
AI for the agency mission — inside the controls your IG already trusts.
For state, local and federal agencies (and the contractors who serve them): the AI value lands in constituent service, grant + RFP throughput, policy lookup and FOIA prep — not in replacing the program officer. Microsoft AI deployed inside GCC or GCC-High under the FedRAMP / NIST AI RMF / Executive Order 14110 controls your CIO, CISO and inspector general already expect.
Where it shows up first
Three signals AI is the right call for your government firm right now.
Constituent inquiries pile up faster than staff can triage.
Front-line case workers spend hours classifying intake from web forms, calls, walk-ins and email. A Copilot Studio agent grounded in the program handbook routes, drafts a first response, and surfaces the eligibility questions an officer needs to ask next.
Grant and RFP writing is heroic and unrepeatable.
Every grant cycle, the same three people re-draft narrative, methodology and budget justification from prior awards. Copilot over the agency’s prior-award library + the current solicitation drafts the first pass; the program officer edits and owns the submission.
Policy and regulation lookup is tribal knowledge.
Front-line staff ask the same senior officer the same five regulatory questions every week. A citation-grounded agent over the agency’s current policy library, statutes and guidance returns the answer with the source paragraph attached — audit-trail by construction.
What we ship
Four patterns that move the needle in government & public sector.
Constituent-inquiry triage agent
Copilot Studio agent grounded in program handbooks, eligibility rules and the FAQ library. Classifies inbound inquiries, drafts the first response in the agency’s plain-language voice, escalates edge cases to a named case worker.
Grant + RFP drafting copilot
Pulls structure and methodology from prior awards, maps to the current solicitation outline, drafts narrative + budget justification. Program officer edits and submits; provenance of every paragraph is logged.
Policy + regulation lookup
Staff query in Teams: “what does our current procurement threshold say about sole-source above $250k?” Citation-grounded answer points back to the actual policy paragraph, dated. Drops “ask the senior officer” volume on the routine cases.
FOIA / records-request prep
Agent surfaces responsive records by topic + date range, drafts redaction rationale aligned to the agency’s exemption playbook, hands the package to the records officer for review. Reduces the response cycle without taking the decision out of the records officer’s hands.
The governance posture
Public-sector deployments default to the Microsoft tenancy that matches the data classification: GCC for CUI-light state and local workloads, GCC-High for CUI and ITAR-adjacent federal workloads, and the commercial Microsoft 365 / Azure boundary only where the agency’s ATO already permits it. We map the deployment to NIST AI RMF 1.0 (govern / map / measure / manage), to Executive Order 14110 reporting expectations, and to the agency’s existing FISMA / FedRAMP authorisations. Section 508 accessibility is built into every constituent-facing surface from day one. No AI agent we deploy makes a determinative benefit, enforcement or hiring decision — the program officer remains the decision-maker, and the audit trail is written so the inspector general can read it.
The stack, vertical-specific
The four Microsoft tiles that light up first in government & public sector.
The same six-tile Microsoft AI stack runs everywhere, but the order in which the tiles pay back differs by vertical. Here’s the order we ship for government & public sector firms.
Microsoft 365 Copilot (GCC / GCC-High)
In the program-officer seat
Drafts grant narratives, briefing memos, council-ready summaries and constituent letters inside the agency tenant boundary. Available in GCC and GCC-High SKUs so CUI workloads stay inside the authorised environment.
Copilot Studio (GCC)
Constituent + policy agents
Grounded in program handbooks, eligibility rules, policy library and current statutes. Citation-grounded answers point back to the source document so the staffer or inspector can verify the reasoning in one click.
Microsoft Purview
CUI + records containment
Sensitivity labels on CUI, PII and law-enforcement-sensitive records. DLP rules prevent labelled content surfacing in constituent-facing drafts. Audit logs the inspector general and the agency CISO can review at any time.
Power Automate + AI Builder
Case-management glue
Intake forms, eligibility-screening workflows, FOIA-request routing, vendor-onboarding checks. The boring agency-workflow glue that lets case workers spend their day on the constituent rather than the inbox.
Writing for government leaders
Three pieces of our published thinking on government.
Where this leads next
Two more paths if you want to go deeper on government.
Common questions
What firms in government & public sector usually ask first.
Can we deploy this inside GCC-High?
Yes. Microsoft 365 Copilot and Copilot Studio both have GCC-High SKUs. We default to GCC-High for CUI and ITAR-adjacent workloads, GCC for CUI-light state and local workloads, and commercial Microsoft 365 only where the agency’s existing ATO already permits it.
How do you handle FedRAMP / FISMA / agency ATO?
We deploy against the agency’s existing ATO boundary — we do not bring a parallel SaaS that would need its own ATO. Microsoft’s underlying FedRAMP High authorisation for the GCC-High environment plus the agency’s tenant configuration is what the IG and CISO review; we supply the deployment memo + NIST AI RMF mapping that bolts onto it.
Will AI agents make benefit or enforcement decisions?
No. Every agent we deploy is a drafting, classification or lookup assistant. The program officer, case worker or records officer remains the decision-maker, and the audit trail is written so the IG can re-trace the human decision in plain English.
Do you work with federal contractors and SIs?
Yes. Many of our agency engagements are co-delivered with the agency’s incumbent integrator. We supply the AI deployment pattern + governance memo; the integrator owns the contract vehicle and the day-to-day operate work.
Ready to map this to your government firm specifically?
Eight minutes, no obligation. The free AI Readiness Assessment is calibrated for government & public sector workflows and surfaces the highest-value pattern from this page for your specific situation.